Driving Measurable Business Outcomes

Revenue Acceleration & MSO Development

REGIONAL HOSPITAL & Healthcare System

Challenge
A $2B regional multi-site healthcare system sought to improve revenue cycle performance while weighing the differences between transformational capital investments vs. outsourcing RCM & IT services to a 3rd party managed services organization (MSO).

Approach

• Co-led enterprise revenue cycle assessment

• Evaluated front-end, mid-cycle and back-end operations

• Designed future-state operating model

• Recomended investments in governance, staffing, KPI and service delivery frameworks

Results
✔ Identified $13M in revenue acceleration and cost savings opportunities

✔ Designed enterprise RCM operating model spanning Patient Access, HIM, Coding, CDI, Billing, Denials, AR, and Analytics

✔ Established foundation for scalable multi-client MSO growth

✔ Recommended investments in governance, staffing, KPI and service delivery frameworks

Revenue Cycle Transformation & Cost Reduction

AMSURG | Revenue Cycle Central Billing Office (CBO)

Challenge
A 150+ FTE revenue cycle (RCM) BPO operation was struggling to scale efficiently as volume increased across a rapidly growing ambulatory surgery center platform.

Approach

• Embedded with operational teams to conduct workflow assessments and time studies

• Mapped end-to-end revenue cycle processes

• Identified inefficiencies, bottlenecks, and opportunities for automation

• Led implementation of redesigned workflows and operational improvements

Results

✔ Reduced annual operating expenses by $500,000

✔ Improved workforce productivity and scalability

✔ Established a more efficient operating model capable of supporting continued growth

✔ Recommended investments in governance, staffing, KPI and service delivery frameworks

Contact Center Transformation

National Multi-Site Retailer

Challenge
Improve performance of a 45+ agent enterprise ITSM support center serving 1,200+ retail locations.

Results
✔ Improved key SLA performance metrics by 30–50%

✔ Enhanced service delivery across 7,000+ monthly calls and 5,000+ monthly incidents

✔ Increased operational efficiency and customer satisfaction

Growth & Business Development

INFOWORKS

Challenge
Expand consulting revenue through solution-based selling and strategic client engagement.

Results
✔ Generated near $2M+ in new and dormant client business revenue

✔ Achieved 100% of annual sales target

✔ Developed trusted relationships with C-suite executives across healthcare, financial services, higher education and technology sectors

Client Implementation & Revenue Growth

Revecore (Medical Reimbursements of America)

Challenge
Accelerate client onboarding and improve customer outcomes across a growing healthcare revenue cycle services organization.

Results
✔ Successfully onboarded 18 health systems and 50 facilities

✔ Generated $3M+ in first-year revenue

✔ Improved customer satisfaction to 91%+

✔ Reduced implementation timelines by 100%

✔ Reduced service resolution times by 200%+

SaaS Product Development & Commercialization

AMSURG – Patient Connect (IN-HOUSE PRODUCT DEVELOPMENT)

Challenge
Develop a scalable patient outreach and managed-services solution capable of improving patient recall-gap rates and increasing procedure volume across network of 180 Gastroenterology (GI) I ambulatory surgery centers.

Approach

• Conceived and pitched the business case

• Secured capital funding with approval from CEO and CFO.

• Led product requirements, Agile SW development and program implementation

• Developed commercialization strategy and internal adoption plan

Results
✔ Secured $1M capital investment

✔ Increased patient scheduling rates by 40%+

✔ Generated 5,000 additional patient procedures

✔ Delivered $500,000 profit within eight months

✔ Produced 200% projected year-over-year growth

✔ Generated $1M+ profit in Year 2

Contact Center Scale & Operational Excellence

Simplex Healthcare | DURABLE MEDICAL EQUIPMENT PROVIDER

Challenge
The company experienced explosive growth, increasing from approximately $10M to over $200M in revenue while struggling with operational bottlenecks across patient intake, eligibility, pharmacy verification and fulfillment.

Approach

• Led Lean Innovation process redesign

• Conducted workflow mapping and time studies

• Partnered with technology teams to improve systems and automation

• Scaled blended contact center operations

Results
✔ Increased patient acquisition by 65%

✔ Added 124,000+ new patients

✔ Reduced order shipment cycle time by 50%

✔ Lowered eligibility processing costs from $11 to $3 per qualified lead

✔ Generated $2M+ in annual savings